Shipping & Delivery
Global Shipping Requests
At this time, our website is set up to automatically process and ship orders within the United Kingdom only.
However, if you live further afield and are keen to purchase from us, we would love to help!
Please contact our team with the items you wish to order and your delivery address. We will gladly calculate a custom shipping quote for you if possible.
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Important Information
Shipping availability and delivery options may vary according to the nature of the piece. Certain antique or vintage items may have restrictions on international shipment, and we reserve the right to contact you if an alternative delivery arrangement is required.
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Delivery Times
Delivery times vary according to the item, destination and courier service selected. An estimated delivery timeframe will be shown at checkout where available. Please note that delivery estimates begin once your order has been dispatched and do not necessarily include the time needed to carefully prepare and pack your purchase.
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Damaged Deliveries
As we specialise in antique, vintage and often one-of-a-kind pieces, we take particular care with packaging and transportation. If your order arrives damaged, please contact us as soon as possible and retain the original packaging and photographs of the parcel and item. This will allow us to assist you and, where appropriate, make a claim with the courier.
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Customs & International Orders
International shipments may be subject to customs requirements, import duties and taxes. Where our shipping partner is able to calculate these costs, they will be shown at checkout. The treatment of duties and taxes depends on the shipping service and destination, so please check the information displayed at checkout before completing your order.
Customers are responsible for ensuring that the items they order can be legally imported into their destination country and for providing accurate delivery and customs information.
Contact Us
If you have any questions about the safe delivery of your new Heritage House piece, please get in touch with our team. We’ll be delighted to help.